Returns Policy

We understand that you might need to return something to us for a number of reasons and want to make the process as easy as possible for you. Please refer to the terms below to find out more about what you can return and how to do it.

 

WHEN do items need to be returned by and HOW will they be refunded?

At Your Health Store, we have a 30 day returns policy. This means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after receiving it for your choice of an exchange, store credit or full refund, excluding original delivery costs. Please first contact us before sending a return.

 

SHIPPING for returns?

Return shipping costs are non‐refundable. For exchanges, we will cover the cost of sending a replacement product back to you. Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Any requested returns we don’t receive will not qualify for replacement or refund. 

 

WHAT can be returned and HOW should it be returned?

We will readily accept returns for the following reasons:

1. Change of mind 

  • All returned items must be in brand new, unused condition in their original packaging with all parts and accessories still intact. Where returned items do not meet these terms, we will send them back to you at your redelivery expense. 

2. An item arrived damaged or missing parts 

  • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will readily replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur. Please email us a copy of the postage receipt so we can make this full reinbursment. 
  • Please take photographs of any damage and email them to us before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse. 

3. An item is faulty 

  • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All our products are fully backed by manufacturer warranty. 
  • Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer's warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.